Phone Repair Could Take 48hrs In Idaho
BOISE, Idaho (AP) - The Idaho Public Utilities Commission isconsidering a rule change that would no longer require land-line phone service providers to fix outages within 24 hours or be forced to give customers a billing credit. Instead outages would have to be fixed within 48 hours, there would no longer be any requirement for a billing credit and weekend outages could be fixed the following Monday or Tuesday. A decision is expected in two to three weeks. Officials at CenturyLink, the state's largest land-line telephone service provider, say the old rule puts them at a competitive disadvantage to wireless, cable and voice-over-internet providers. The Idaho AARP is protesting the proposed rule change. AARP spokesman David Irwin tells The Spokesman-Review that older consumers are much more reliant on land-line phones.