Why Amazon is Eating Walmart’s Lunch
I guess the latest trend in business success is annoying customers. I’m not a devoted Walmart shopper. I do stop now and then because the hours are good for my schedule and it’s close to home.
" What’s with all these suppliers thwarting Walmart? "
The same can be said of WinCo, Costco, Target and Shopko. I like the grocery shopping experience at WinCo. Much choice, good produce and great prices, although. There isn’t much cat food selection. We’ve got a cat colony at work and I sometimes even feed them wet food because it keeps them close to the building and out of the road (they don’t wander as much when happy and full). Walmart has a store brand of cat food in cans called Special Kitty.
Or, it did. Not yesterday, but I was promised the truck would be in today or maybe not. The shelf was still empty. A young man nearby seemed annoyed when I asked about the pet food. “I’m doing inventory!” he snapped. I replied it didn’t look like there was much counting. Then, another fellow I tracked down explained they weren’t unpacking out back due to inventory. When I told him I would explain it to the hungry cats, he was silent.
Finally, I tracked down a manager. She told me it’s because the third party supplier isn’t getting Special Kitty to the store. Funny, I remember reading years ago where Walmart’s client partners all had adjusted their own businesses to the retailers demand. Apparently, cat food isn’t included. She told me the dry food I usually buy is also out of stock and blamed the same 3rd party supplier except I don’t buy Special Kitty dry for the cat colony. I buy a Friskies product in a rainbow bag. What’s with all these suppliers thwarting Walmart? The same woman detailed there was Special Kitty in cases on a truck in Utah and it should arrive by Sunday.
The stories change between associates and even with the same associate. Here at my desktop and in the comfort of home I can order cat food at Amazon and see a truck before Sunday. Am I missing something?